IT Support Specialist I
Position Overview
Responsible for the support and administration of the company's computer systems and related communications software and hardware. Provides technical assistance and support to in-house users.
- Performs the installation, configuration, administration and maintenance of networks and computer systems.
- Run necessary systems backups.
- Provides instruction in the use of supported software and hardware and assists users with technical problems at workstation level.
- Diagnoses problems with applications, communications and operating systems and recommends, initiates corrective action.
- Processes purchase orders for supplies, equipment and services with authorization level.
- Writes documents and maintains systems utilities to ensure 'network knowledge' that can be assessed by other skilled individuals.
- Maintain controls and organizes inventory of network and workstation hardware and software