Position Overview

This role is responsible to manage the Logistics Staff, develops and maintains climate of exceptional customer service in compliance with Customs and International Trade Regulations, interacts with Department Managers and Supervisors to establish service levels and improves Supply Chain performance in a cost-efficient manner. Job duties:
  • Efficiently oversees all import and export processes related to on time delivery for Finished Goods, Raw Materials and Indirect Materials involved in the facility operation.
  • Maintains direct communications with carriers, customs, government offices, suppliers, warehouses, customs brokers and others involved in the shipping and delivery of goods.
  • Ensures compliance with Costa Rican and International Customs regulations, HTS validation, goods valuation, countries of origin, record keeping and special trade programs.
  • Conducts cost analysis for Freight and Sterilization spending to identify improvement opportunities.
  • Creates BIDs for Logistics Services and evaluates quotes from best carriers based on cost, availability and reliability.
  • Works closely with:
    • Purchasing and warehouse to prioritize inbound shipments;
    • Raw Material Warehouse and Receiving inspection for material release;
    • Manufacturing for material delivery and special projects;
    • Planning for pre and post sterile shipments;
    • Finished Goods Warehouse for post sterile delivery and shipping products;
    • All other areas to provide excellent service ensuring customer satisfaction.
  • Serves as subject matter expert on Medical Industry Logistics, recommends and implements opportunities for improvements in customer service, cost reductions, best transportation methods and operational processes.
  • Constantly works to improve processes and implements productivity improvements.
  • Works with Global Logistics to implement direct customer shipments for different locations.
  • Ensures compliance with Incoterms.
  • Maintains a logistics continuity plan.
  • Ensures compliance with all regulations (Free Trade Zone, Trade Compliance, JSOX, Quality Regulations, Internal Policies).
  • Participates in Goals Setting Process for Supply Chain Department.
  • Supervises, trains, guides, evaluates and develops personnel under his/her responsibility.
  • Performs other duties and responsibilities as assigned.
    1. Bachelor’s Degree or equivalent experience.
    2. Five (5) years of experience in import/export, international transportation and trade compliance.
    3. Demonstrated knowledge in Medical Industry, Supply Chain, Free Trade Zone Regulation and Trade Compliance.
    4. A minimum of one (1) year plus of supervisory experience.
    5. Experience interfacing with Production Departments.
    6. Focus on outstanding customer satisfaction.
    7. Excellent communication skills.
    Desired Qualifications
    1. Understanding of planning, purchasing, shipping & receiving, warehouse and inventory systems.
    2. Managing daily routes/plans of shipments, carrier selections, customs processes, deliveries and tracking the progress of shipments.
    3. Ability to multi-task and successfully adhere to deadlines.
    4. Must possess good organization and communication skills.
    5. Proficient with MS Word, Excel, PowerPoint, Outlook and ERP Systems experience.